BOOKING COURTS
All WLTC members are required to have an active MYCOURTS account to book a court. If you don’t have an account, or have any issues with your account, please email tennismanager@wltc.co.uk for assistance.
HOW TO BOOK A COURT
Booking Process:
Visit www.mycourts.co.uk
Click ‘customer login’ in the top right hand corner
Scroll down (ignoring the ‘system administrator’s box), and select Windsor Lawn Tennis Club at the bottom of the page
Click the link underneath Windsor Lawn Tennis Club
Enter your username and password in the box on the left hand side
Choose a date from the left hand side
Click up to 3 consecutive 30 minute time slots
Click the ‘book now’ box at the top of the screen
TENNIS COURT BOOKING RULES
Members can book indoor tennis courts (1,2,3) up to 22 days in advance and outdoor tennis courts (4,5,6,7,8,9,10,11) up to 8 days in advance.
You must select your opponent’s name, or select “Guest Adult £4 per 30 minutes” or “Guest Junior £1” (see below), to show on the booking sheets, as this will also facilitate the sharing of booking fees amongst members (see below).
Midweek Adult — playing restricted Monday to Friday from 9 am to 5 pm.
Non-Member Parent playing with under 13 child must select “U13 with Non-Member Parent” as the playing partner/opponent.
“Side-by-side” court bookings are not allowed (more than one court at the same time).
Maximum 1.5 hours advance bookings per member per day, more can be booked on the day.
A single 30-minute booking is NOT allowed to be booked more than 48 hours in advance.
GUEST FEES AND BALL MACHINE
Guests can play with a member a maximum of 6 times per year.
Members must select “Guest Adult £4 per 30 minutes” or “Guest Junior £1 per 30 minutes” or “Ball Machine £2 per 30 mins” as the playing partner/opponent to show on the booking sheet.
The system will automatically add the guest/ball machine fee to the booking fee already paid.
If you are no longer playing with a guest or using the ball machine, you can change your playing partner/opponent to a member, and the additional fee will be removed. This can be done any time before playing.
If you forget to select one of the guest fees as the playing partner/opponent before playing, then please use the facility to “Transfer Credit” to either the “Guest Adult £4 per 30 minutes” or the “Guest Junior £1 per 30 minutes” accounts on the system.
Members must sign-in their guests and/or get the ball machine at the bar before going on court.
Ball machines can only be used on courts 4, 7, 10 and 11 between 10 am and 9.30 pm.
MEMBER ACCOUNTS & BOOKING FEES
Outdoor courts and floodlights are free of charge to all members.
Indoor peak and off-peak court fees are shown on the booking sheets and are also published on the Windsor Lawn Tennis Club’s website (Junior members must be logged-in to see their discounted court fees).
Each member has an account within the booking system, which must be in credit in order for the member to be able to book an indoor court or to share fees.
Outdoor courts can be booked with (at least) £0 credit balance.
You can purchase credit (£25 minimum) with any credit/debit card when logged in. Your transaction will be processed by Stripe, and your booking system account will be credited immediately.
Members can share booking fees by using the facility to Transfer Credit. On the day of playing, MYCOURTS will automatically send a Booking Reminder to all members on the booking sheets with a link to share the cost for those who were selected as the playing partner(s)/opponent(s).
Credit on Member’s accounts is not refundable, but can be transferred to another member, by that member or on request to the Tennis Manager.
CANCELLATIONS & REFUNDS
When unable to use a reserved court, members should cancel the booking as soon as possible so that the court may be used by other members.
When an indoor court is cancelled more than 48 hours before the start time, the booking (and guest fee) is automatically refunded.
When an indoor court is cancelled within 48 hours of the start time the booking fee is automatically refunded only if the same court is re-booked by another member, otherwise the late-cancellation charge remains non-refundable.
Outdoor Courts — no cancellation fees — but please be sure to cancel ASAP in case of bad weather.
